InstantASMR ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect Personal Information when you use InstantASMR, whether for instant video calls or scheduled sessions.
We collect Personal Information that is necessary for providing our marketplace services:
- Basic Details: Name, email address (required for guests and registered users)
- Payment Information: Processed securely via PayPal/PayFast; we do not store full card details
- Credit Wallet Data: Credit balance, purchase history, deduction history, expiration dates
- Session Preferences: Selected triggers/focus areas, booking preferences, timezone, custom requests
- Communication: Messages, support queries, feedback
- Account Details: Full name/pseudonym, email (via Google sign-in)
- Verification Data: YouTube channel URL (verified via public API), subscriber count
- Profile Content: Bio, triggers offered, sample videos, profile photo
- Availability: Time slots, instant call schedule, per-minute rates
- Payout Details: PayPal email or bank transfer information
Automatically Collected
- Technical Data: IP address, browser type, device info, timezone
- Usage Data: Pages visited, referral source, session duration
- Cookies: Essential cookies for session management and authentication
Video Session Data (Daily.co)
- Meeting Metadata: Room names, start/end times, participant join/leave events
- IMPORTANT: We do not record video or audio content from any sessions
- Event logs are used solely for billing accuracy and dispute resolution
Credit Transaction Data
- Purchase Records: Date, amount, payment method (PayPal/PayFast), transaction ID
- Deduction Records: Date, amount, associated call/booking ID, remaining balance
- Refund Records: Date, amount, reason (artist cancellation, technical issue, etc.)
We do not collect sensitive information (e.g., health data, racial/ethnic origins) unless voluntarily provided in booking notes.
We use Personal Information for legitimate purposes:
Service Delivery
- Instant Calls: Match customers with available artists, process credit deductions in real-time, create Daily.co video rooms, monitor call duration for billing
- Scheduled Sessions: Process bookings, create Daily.co video rooms, handle payments/commissions/payouts
- Credit Management: Process credit purchases, track balances, deduct charges, issue refunds when applicable
Communication
- Transactional Emails: Booking confirmations, credit purchase receipts, session reminders, cancellation notices, refund notifications
- Support: Respond to queries, resolve disputes, investigate issues
- Artist Verification: Check YouTube subscriber count (public API), manual approval process
- Billing Accuracy: Track call durations, participant join/leave times, connection events
- Fraud Prevention: Monitor for suspicious activity, enforce platform rules
- Dispute Resolution: Review event logs, transaction history, user reports
Service Improvement
- Analytics: Aggregated/anonymized usage data to improve features
- Platform Health: Monitor system performance, error rates, connection quality
Marketing (Optional)
- Occasional emails about platform updates or new features
- You can opt out at any time via unsubscribe links
Legal Compliance
- Respond to legal requests (subpoenas, court orders)
- Protect platform rights and user safety
- Tax reporting and accounting compliance
We share only as necessary:
Between Users
- Artists see: Customer name (or "Anonymous" for guests), selected triggers, custom requests, available credit balance (for instant calls only)
- Customers see: Artist pseudonym, bio, triggers offered, sample videos, ratings
Third-Party Service Providers
- Payment Processors: PayPal, PayFast (for credit purchases and scheduled bookings)
- Video Platform: Daily.co (for video room creation and event logs)
- Hosting/Infrastructure: Vercel (hosting), Neon (database), MailerSend (emails)
- Authentication: Google (for artist sign-in via OAuth)
All third-party providers have data protection agreements in place.
Legal Requirements
- We may disclose information if required by law (subpoenas, court orders)
- To enforce our Terms of Service
- To protect against harm, fraud, or security threats
We do not sell your Personal Information to anyone.
4. Data Security
We implement reasonable technical and organizational measures (e.g., encryption in transit/rest, access controls, secure hosting) to protect against unauthorized access or loss. However, no system is 100% secure.
5. Data Retention
We retain Personal Information only as long as necessary:
Credit Transaction Data
- Transaction Records: Retained for 7 years for tax and accounting compliance
- Active Credit Balances: Maintained until used or expired (1 year from purchase)
- Expired Credits: Removed immediately upon expiration
Session Data
- Instant Call Records: Retained for 2 years (for disputes and billing verification)
- Scheduled Booking Records: Retained for 2 years post-session
- Event Logs: Retained for 2 years (join/leave times, duration, billing events)
- Video/Audio Content: NOT RECORDED — we do not store any video or audio from sessions
Account Data
- Active Accounts: Maintained until you request deletion
- Closed Accounts: Personal information deleted within 30 days, except transaction records retained for legal compliance
Support Communications
- Support Tickets: Retained for 1 year after resolution
6. Your Rights
You have the right to:
Access and Correction
- View your credit balance and transaction history anytime in your dashboard
- Request a copy of all Personal Information we hold about you
- Correct inaccurate information
Deletion
- Request account deletion at any time
- Note: Transaction records may be retained for 7 years for legal/tax compliance
- Unused credits are forfeited upon account closure (no refunds)
Objection and Withdrawal
- Opt out of marketing emails via unsubscribe links
- Object to specific processing activities (we'll review case-by-case)
- Withdraw consent where consent is the legal basis for processing
Data Portability
- Request your data in a machine-readable format (JSON/CSV)
To exercise your rights, contact: support@instantasmr.com
7. Video Session Privacy
What We Do NOT Collect
- Video Content: We do not record video streams from instant calls or scheduled sessions
- Audio Content: We do not record audio from any sessions
- Screen Shares: Any screen sharing content is not recorded
- Chat Messages: In-session chat is not logged or stored
What We DO Collect
- Metadata Only: Join times, leave times, participant roles (customer/artist)
- Billing Events: When billing starts/pauses/resumes/ends
- Connection Events: Camera disabled, microphone muted, connection quality issues
Purpose: This metadata is used exclusively for billing accuracy and dispute resolution. It is never shared publicly.
8. Credit Transaction Security
How We Protect Your Credits
- All credit purchases are processed via PayPal/PayFast (PCI-compliant payment processors)
- We do not store credit card numbers or CVV codes
- Credit balances are stored in encrypted database with restricted access
- All financial data is transmitted over encrypted connections (TLS 1.3)
Transaction Monitoring
- We monitor for suspicious activity (e.g., rapid credit purchases, unusual refund patterns)
- Fraudulent accounts may be suspended and reported to payment processors
- Chargebacks are investigated and may result in account suspension
9. International Transfers
Data may be processed outside your country of residence (e.g., Vercel/Daily.co US servers). We ensure adequate protections via contracts and standard data processing agreements.
10. Children
Our services are not for persons under 18. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use after changes constitutes acceptance.
For privacy-related questions or to exercise your rights, contact:
Email: support@instantasmr.com
Last Updated: June 6, 2026
